Refund and Cancellation Policy
DrArpana.com reserves the right to refuse/cancel any order. DrArpana.com at its sole discretion may cancel any order(s):
i. If it suspects a fraudulent transaction, or
ii. If it suspects a customer has undertaken a transaction which is not in accordance with the Terms of Use or
iii. For any reason outside the control of the DrArpana.com including causes for delivery related logistical difficulties.
Refund/cancellation policies applicable in the following conditions:
a) In case, the patient cancels the order online before the consultation, the entire order amount will be refunded.
b) In case consultation has been provided but medicines have not yet been shipped to the patient, the order can still be cancelled. Total order amount after deduction of Consultation charges (50%), 50% amount will be refunded.
c) In case consultation has been provided and medicines have been shipped to the patient, the order cannot be cancelled and there will be no refund.
d) In case of failed transactions or double realization of account for the same order, the extra deducted amount will be refunded.
e) In case of cancelled order/failed transactions, the bank/card transaction charges of the buyer, if any, is likely to be forfeited.
f) DrArpana.com offers no guarantees whatsoever for the accuracy or timeliness of the refunds in the buyers card/account.
g) Refund is not applicable in case of special discount cases.
The Refund Policy is subject to change without prior notice and decision of DrArpana.com will be final.
Contacting us
If you would like to contact us concerning any matter relating to this Refund Policy, you may do so via the contact form or send an email to [email protected]. The refund request is to be raised within 7 days of Consultation. No refund request will be entertained after 7 days of Consultation.